PSB NETWORK PREPAID CUSTOMER AGREEMENT TERMS AND CONDITIONS
“this Agreement” means this agreement, once accepted by you and us, the acceptance being activation of the sim card, or in a manner which we deem appropriate from time to time;
“Airtime” means cellular airtime, messaging platforms, data bundling and value added services;
“Customer Services” means our Customer Services department which you can contact on 0800 000 430 at normal charges (or 140 free from your Device);
“Network Operator” means any person licensed to operate an electronic communications network using cellular technology, in South Africa;
“Network” means the digital mobile device network and/or the wireless platform for internet services in South Africa that allows you to receive or use our Services;
“Port” or “Porting” means when we transfer your phone number from another Network Operator to us or from us to another Network Operator, if you have a valid Agreement with us;
“Port-out” means when you leave us and take your phone number with you;
“RICA” means the Regulation of Interception of Communications and Provision of Communication Related Information Act 70 of 2000, as amended;
“Services” means the digital electronic communications service, internet access services and other electronic communications services which we procure for you via the Network from time to time;
“SIM” means the SIM card or Subscriber Identity Module card containing your phone number and which is programmed to allow you access to our Services over the Network;
“we”, “us” and “our” means PSB Network (Proprietary) Limited, its affiliates, subsidiaries or its successors-in-title;
“Website” means www.mypsbnetwork.co.za, and www.mypsb.co.za; and
“you” and/or “your” means you the customer who applies for and receives our Services.
Entering into this Agreement
This Agreement records the terms and conditions of the supply of our prepaid Services to you.
By activating the SIM purchased by you, you will be requesting us to give you access to our Services on the terms of this Agreement and our acceptance in this way will result in a binding agreement between us.
Permission to Market
To the extent allowed by all applicable legislation, by agreeing to be provided with marketing information relating to PSB Network, you give PSB Network express permission to contact you by telephone, fax, SMS, MMS or email at the contact number/s and/or addresses You provided to PSB Network, for the purposes of marketing its products and/or services to You.
This permission does not prevent you from opting out of receiving marketing information from PSB Network (or opting in again) at any time in the future, and is subject at all times to Your rights and obligations in terms all applicable legislation to register a preemptive block.
We will take all reasonable steps within our control to provide to you our Services in terms of this Agreement.
Our Services are only available within the range of base stations that make up the Network.
We cannot always guarantee a fault-free Service. The quality and availability can be affected by factors outside of our control, including, amongst other things, the weather, local physical obstructions, other causes of radio interference, weak signal, features and functionality of your particular Device, extraordinary use of the Services by other customers, and faults in infrastructure provided to us.
The upgrading, maintenance or other work from time to time on the Network may result in interruptions or unavailability of our Services. Where possible, we will advise you of this in advance.
We will charge you for telephone calls you make, SMS’s and MMS’s you send, data you access and content you download at the rates which will be available to you.
You must pay all taxes, including VAT associated with the Services which we provide to you.
Changes in price
We may change the prices which you pay for Services at any time.
If we change our prices, we will give you at least 30 days’ notice.
Information and disclosure
In entering into this Agreement and providing the Services, we will come into possession of information pertaining to you. Insofar as it is permissible in law, we will hold that information as our own and will be entitled to disclose it to such third parties as we deem appropriate.
You warrant and guarantee that all information supplied to us is true and correct.
Should your address, or any other information which you have given to us, change you must inform us of the change immediately.
To the extent permitted by law, we exclude and you waive all liability to you and anyone else for any direct, indirect or consequential loss, costs, expenses or damage, whether in common law, in terms of statute or otherwise arising directly or indirectly from this Agreement.
Indemnity and waiver
You indemnify us against any loss or damage which any person (including ourselves) may suffer arising directly or indirectly from you breaching your obligations under this Agreement.
We rely on third party providers to supply our Service. You agree not to hold any of our third party providers (to the extent permitted by law) liable for damages, losses, costs or expenses, whether direct, indirect or consequential arising from or in connection with any act, omission, neglect or default of a third party provider, or us where this is a result of the third party provider’s action or omission, neglect or default.
We are not liable for any failure or delay in providing any Services, in correcting any fault in any Services, failure or incorrect operation of any Service, or any other delay or default in performance under this Agreement if it is caused by an event reasonably beyond our control, including but not limited to civil insurrection, interruption in electrical supply, accident, act of God, industrial action, a direction of any sort by ICASA, delay, failure or default by any other supplier or Network Operator.
We will also be entitled to terminate this Agreement if:
our Network Operator partner no longer makes the Network available to us; and/or
we are ordered by ICASA to do so.
We reserve the right to change the terms and conditions in this agreement with 30 days’ notice to you.
Any concession or extra time we allow you doesn't affect our rights under this Agreement.
You agree that this Agreement will be interpreted and governed according to the laws of South Africa.
In order to enjoy the use of our Services it is a requirement that you acknowledge and accept that you will have to register with us in terms of RICA.
If any term of this Agreement is found to be invalid or unenforceable, that term will be removed and the invalid or unenforceable term will not affect the validity of the remainder of this Agreement, which will remain effective.
Should you fail to actively use your pre-paid sim for 3 consecutive months (90 days) and generate no chargeable activity, we reserve the right to: permanently deactivate your line and forfeit any associated value added services or rewards.
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1. Information we collect online
1.1. General Browsing
The website, www.mypsb.co.za, gathers navigational information about where visitors go on our website. This information allows us to see which areas of the website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, domain type, browser version, service provider, IP address) may be collected, which provides information regarding the general use of the website.
1.2. Personal Information
1.2.1. Contact Us, Help or Feedback
If you complete a general "Contact Us" form on our website, we may collect your name, e-mail address, mailing address and any information that you provide in the text of your message.
The information collected in the "Contact Us" feature is only used to reply to visitors' requests for information.
1.2.2. Registering a user profile with the Online Store
Online visitors can register a user profile on www.mypsb.co.za. Registering with the online store requires visitors to provide their name, postal address, e-mail address, and telephone number and any other information deemed necessary to effectively manage an online profile efficiently and provide you with the best possible user experience while on the site.
1.2.3. Purchasing at the Online Store
If you purchase through www.mypsb.co.za, we will gather personal information (i.e., name, billing and shipping address information, e-mail address, telephone number and credit card information), as well as information about your purchases on our website.
1.3. Information We Share With Third Parties
PSB does not sell or rent your e-mail address to unrelated third parties. We may, however, share e-mail addresses with our affiliated companies so that they may send you promotional materials about their products. You can be assured that our affiliated companies will not sell or rent your e-mail address to unrelated third parties.
Please be aware that www.mypsb.co.za may use third parties to help provide services to you, such as fulfilling orders, processing payments, providing electronic online investor information, monitoring site activity, serving site content, organizing information, conducting surveys, and administering e-mails, drawings, or contests.
You should also be aware that we may disclose specific information about you, if necessary to do so by law, or based on our good faith that it is necessary to conform or comply with the law, or is necessary to protect the users of our website, or the public.
2. International users
If you are visiting www.mypsb.co.za from a location outside of the Republic of South Africa, your connection will be through and to servers located in South Africa. Your orders placed through www.mypsb.co.za will be accepted and fully processed and shipped from South Africa, and all information you provide will be processed and maintained in our servers and internal systems located within South Africa.
3. What are cookies and how do we use them
4. Updating your personal information
We prefer to keep registered users' personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information, including your billing address, your selected billing mechanisms, i.e. credit cards and preferred shipping information. Just log on to your account with your username and password, and you'll see a menu where you can update your information.
For your convenience and enjoyment, our website may contain links to other websites. www.mypsb.co.za does not evaluate and is not responsible for the privacy practices or the content of such websites. We would urge you to review the privacy policies on each link to ensure that you are comfortable with their privacy policies and practices.
7. Security statement
www.mypsb.co.za limits the number of employees that have access to the databases that contain personal data, and www.mypsb.co.za employees are advised of the importance of confidentiality. In addition, it is our policy to never send your credit card number via e-mail or SMS. As an added safeguard, www.mypsb.co.za does not store credit card information with your registered online profile.
The www.mypsb.co.za online store is designed to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. Browsers that do not meet this requirement will be prevented from navigating the online store section of www.mypsb.co.za. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
8. Questions/contact us
If you have any questions, comments or concerns regarding our privacy practices, please contact us on one of the following platforms:
Phone: 0861 333 110